Privacy & Terms

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This page explains how Van and Deliver looks after your information (our Privacy Policy) and the terms on which we provide our services (our Terms of Service). If you have any questions, please get in touch at vananddeliver@gmail.com or on 07562 328293.

Privacy Policy

Who we are

Van and Deliver ("we", "us", "our") is a fully insured woman & van removals and delivery service based in Kent and covering the whole of England, Scotland and Wales.

What information we collect

When you contact us for a quote or booking, we may collect:

• Your name and contact details (phone number and email address).
• The collection and delivery addresses or postcodes for your move.
• Details about the items being moved and any notes you share with us.
• Any messages you send us by WhatsApp, email, phone or social media.

How we use it

We only use your information to:

• Prepare your quote and arrange your move, collection or delivery.
• Contact you about your booking and answer your questions.
• Keep simple records of jobs we have carried out.

We will never sell your information, and we will not use it for marketing unless you have asked us to.

How we store it & who we share it with

Your details are kept securely and only for as long as we need them. We do not share your information with third parties except where it is necessary to carry out your job (for example, if a delivery requires it) or where we are required to by law. When you message us through WhatsApp, Facebook or Instagram, those platforms also handle your data under their own privacy policies.

Your rights

Under UK data protection law you have the right to ask what information we hold about you, to have it corrected, or to have it deleted. To make any of these requests, just email vananddeliver@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website is a simple information site and does not use tracking or advertising cookies. Some features (such as fonts) may be loaded from trusted third parties.

Terms of Service

Quotes & bookings

Quotes are given in good faith based on the information you provide. If the job differs from what was described (for example, more items, extra stops, restricted access or additional floors), the price may need to be adjusted. We'll always talk this through with you before going ahead.

Our service options

We offer two levels of service, and your quote depends on which one you choose:

• Van & driver (you help load): the most affordable option. The driver is there to drive and to help, but you (and any helpers you arrange) are expected to assist with carrying, loading and unloading your items.
• Full service (we do the lifting): we provide a team and handle the loading and unloading for you, so you don't have to lift a thing. This costs more than the van & driver option.

For larger or longer moves, bigger Luton vans can be brought in and we may work alongside other trusted local businesses to get the job done. All-female teams are available on request. If you're not sure which option is right for you, just ask and we'll advise. So we can quote accurately, please tell us what's being moved, the floors involved and how much help you'd like.

Your responsibilities

• Please make sure your items are packed, ready and accessible at the agreed time, unless you've booked packing help.
• If you've booked the van & driver option, please be ready to help with loading and unloading (or arrange your own helpers). If you'd prefer not to lift, please book the full service.
• Please let us know in advance about heavy, fragile, valuable or awkward items, and about parking or access restrictions.
• Please ensure there is suitable, legal parking at both ends where possible.

Items we cannot move

For everyone's safety we are unable to transport hazardous, illegal, perishable or live items. If you're unsure about something, just ask.

Care, liability & insurance

We take great care with every job and treat your belongings as if they were our own. Our liability is limited to the value of the service provided. Details of our insurance cover are available on request — please ask when booking. [Heidi to confirm exact insurance wording before publishing.]

Payment

Payment terms will be agreed with you at the time of booking. Please settle your invoice by the agreed method and date.

Cancellations

If you need to cancel or rearrange, please let us know as soon as possible so we can offer the slot to someone else. [Heidi to confirm any cancellation terms.]

Governing law

These terms are governed by the laws of England and Wales.

This page is provided as a general template and does not constitute legal advice. We'd recommend a quick review by a solicitor or trade body to make sure the wording fully suits your business.